All products require a Return Authorization Number (RA #) prior to being returned. This number can be obtained by calling our toll free number at (844) 225-3633 or by email at firstname.lastname@example.org. All returned items must be new and in an unused condition and include original packaging, components, manuals, and documentation. All returns must be postmarked no later than 30 days from original purchase date and include a printed and completed return authorization form.
All returns are subject to a 30% restocking fee (NOTE: This fee covers our initial packaging and shipping costs, as well as credit card payment and credit card refund fees). However, if you prefer an in-store credit, this fee can be waived. The restocking fee may also be waived if the customer places a qualifying reorder for the same amount or more. In this case we will refund the original form of payment in full once the return is processed. You must contact us with an order number showing that you have placed a qualifying reorder before the return is processed for the restocking fee to be waived.
For non-defective / non-damaged items, the customer is responsible for return shipping and any other costs associated with shipping the items back to our facility. For your protection we recommend you use a shipping method that provides a delivery confirmation. We also recommend that the item shipped be insured. Blender Mart is not responsible for lost or damaged packages.